Troubleshooting
When something did not go as expected.
- The sign-in link did not arriveCheck spam, wait a minute, confirm the address, and request a new link. Each link is single use and expires.
- The site could not be readThe site blocked our reader, was down, or is not a normal website. Check the address, try again, and if the site blocks bots, allow ours or describe the business instead.
- My research run is stuck or failedA run that shows no progress for more than fifteen minutes has usually hit a provider slowdown and will resume on its own. A failed run returns your credits and can be run again from where it stopped.
- The research found no keywords, or very fewUsually the profile's topics were too narrow, too branded, or the market was wrong. Broaden the seed topics, check the market, and run again.
- Every page in my plan was skippedThe results for every inspected group were either well served or out of reach for your site. The reasons are on the rows; the usual fix is building authority first or aiming at narrower groups.
- My draft failed to writeThe writing provider was unavailable or the page could not be checked. Credits come back automatically; press Write the Draft again.
- A page will not load or looks wrongRefresh, then try a private window. If it persists, tell us the address, the browser and what you saw.
Still stuck?
Tell us what you were trying to do and which site or page it concerns. A person replies from help@legiit.com, usually within one working day.