Troubleshooting
The sign-in link did not arrive
Check spam, wait a minute, confirm the address, and request a new link. Each link works once, for an hour.
Last updated Oct 1, 2026, 12:00 AM
- Wait a minute. Delivery is usually instant but can take a minute or two.
- Check spam and promotions. The email comes from no-reply@legiitkeywords.com. Add it to your contacts so the next one lands in the inbox.
- Check the address. A typo in the address means the link went nowhere. Request again with the address spelled exactly as you registered it.
- Use the newest link. Each link works once, for an hour. If you requested twice, the older one no longer works.
- Open it where you want to be signed in. The link signs in the browser that opens it, on any device.
The link says it expired
A link shows that message when it was already used, when a newer link replaced it, or after an hour. Send a new link and use the newest email. Links sent before 1 October 2026 only worked in the browser that asked for them, so they often failed when a phone's mail app opened them in its own browser. New links work in any browser.
Company email filtering
Some company mail systems quarantine automated messages. Ask your administrator to allow no-reply@legiitkeywords.com, or use a personal address.
Still nothing
Email help@legiit.com from the address you are trying to sign in with. If you have set a password, you can sign in with it while we look.
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Still stuck?
Tell us what you were trying to do and which site or page it concerns. A person replies from help@legiit.com, usually within one business day.